Terms & Conditions

1. Payment

1.1 Accepted Currencies

Yalix Automation accepts payment in most internationally recognised currencies. However, Singapore Dollars (SGD) is the preferred currency. Customers paying in other currencies should be aware that additional conversion or banking fees may be applied by their financial institution.

1.2 Available Payment Methods

• Bank / Wire Transfer: Customers may instruct their bank to transfer the full invoice amount directly. The invoice reference number must be included with all transfers.
• PayPal: Payments can be sent to yalix@yalixautomation.com
• Cheque: All cheques must be made payable to Yalix Automation.
• Other Methods: For alternative payment arrangements, please reach out to our team directly.

1.3 Payment Terms & Conditions

• Payment Obligation: All payments are required to be made strictly in accordance with the details specified on the invoice.
• Bank Charges: The customer is solely responsible for any local or international banking fees incurred during payment.
• Retention of Title: Ownership of goods remains with Yalix Automation until payment has been received in full. Risk is transferred to the customer upon delivery or collection.
• Invoice Disputes: Any disputes relating to an invoice must be raised in writing within 5 days of receipt.
• Warranty: A 12-month warranty applies to goods as specified on the relevant invoice.
• Cancellations: Once an order has been invoiced, it cannot be cancelled without prior written consent from Yalix Automation. Cancellation charges may be applicable.
• Refunds & Exchanges: Refunds will not ordinarily be issued. In the case of defective or incorrect goods, an exchange or replacement will be provided. A refund will only be considered where an exchange is not feasible.
• Late Payment: Overdue accounts will accrue interest at a rate of 1.5% per month, or the maximum rate permitted by applicable law, until the full outstanding balance is settled.
• Liability: Yalix Automation does not accept liability for indirect, incidental, or consequential losses of any kind.

2. Shipping & Delivery

2.1 Logistics Partners

Yalix Automation works primarily with FedEx and DHL as its official shipping partners. All shipping costs and methods are clearly outlined in our quotations. In certain circumstances, alternative carriers may be used for logistical or operational reasons.

2.2 Dispatch & Delivery Timeframes

All stock items are dispatched from one of our warehouses. Estimated delivery times are specified in each quotation, and a range of options are available, including next-day delivery to many destinations worldwide. For time-critical requirements, we also provide time-definite delivery services, including Saturday and Sunday options.

2.3 Express Worldwide Delivery

Understanding that downtime can be costly, Yalix Automation offers express delivery on all products to destinations across the globe. Through our network of partner warehouses and distribution centres, we are able to provide a fast and reliable response service internationally.

2.4 Customer-Arranged Shipping

Customers who prefer to organise their own shipping may do so. A packing and handling fee may apply in such cases. Please contact Yalix Automation with your carrier account details and preferred service level, and we will coordinate accordingly.

Please note that Yalix Automation accepts no responsibility for goods that are lost or damaged in transit when the customer has arranged their own carrier. All related claims must be handled directly with the chosen shipping provider.

2.5 Customs, Duties & Import Taxes

All customs charges, import duties, and taxes applicable in the destination country are the sole responsibility of the customer. Yalix Automation will not be held liable for any such charges. Customers are responsible for ensuring compliance with their country's import regulations.

2.6 Order Issues

• Missing or Delayed Orders: Delivery typically takes between 1 and 4 working days from the date payment is received, depending on the selected option. Customers will be notified of any delays. If you believe your order has been delayed or is missing, please contact us.
• Temporarily Out of Stock: If an item is temporarily unavailable, your order will be held and dispatched as soon as replacement stock becomes available.
• Discontinued Items: Should a product be discontinued by the manufacturer, Yalix Automation will contact you promptly. If a suitable alternative cannot be sourced, a full refund of any payment made will be issued.
• Payment Issues: If payment cannot be processed, we will inform you and request updated payment details.

2.7 Delivery Terms & Conditions

• All goods are supplied as new unless otherwise stated.
• Risk passes to the customer upon delivery or collection, regardless of payment status.
• Goods must be inspected immediately upon receipt. Any discrepancies must be reported in writing within 5 days.
• Faulty or incorrectly supplied goods must be reported within 5 days and returned in their original packaging with prior authorisation.
• No refunds will be provided as standard; exchanges or replacements will be arranged. A refund will only apply if an exchange cannot be facilitated.
• Yalix Automation shall not be held liable for delays resulting from circumstances beyond its control.
• Liability for claims is capped at the invoice value of the delivered goods.

3. Warranty

3.1 General Warranty Coverage

Yalix Automation provides a full 6-month return-to-base warranty on all reconditioned and new parts where this is specified in the quotation or invoice. For items covered under a 12-month warranty as stated on the invoice, customers experiencing issues within that period should contact our Admin Support Team for guidance on the next steps.

3.2 Testing Requirement

All items must be tested within 7 days of receipt. This is to ensure that any functional issues are identified in a timely manner. Claims submitted after this period for items that were not tested upon delivery may not be accepted.

3.3 Within the First 7 Days

If a product supplied by Yalix Automation proves to be faulty within the first 7 days of delivery, we will replace it with an equivalent part. If no suitable equivalent is available, a full refund including any delivery charges will be issued.

3.4 After the First 7 Days

For issues arising after the initial 7-day period, our standard warranty terms apply as described in the sections below.

3.5 Replace or Refund Policy

In the first instance, we will always attempt to replace the item with an equivalent part. Should no suitable replacement be available, a refund equal to the original amount paid, including any delivery charges, will be provided.

3.6 Reconditioned, Service Exchange & New Products

Unless otherwise stated, all products supplied by Yalix Automation are guaranteed to be in full working condition and are covered by a 12-month return-to-base warranty. All warranties are issued by Yalix Automation directly, not by the manufacturer, and will be honoured accordingly. Should the item fail within 12 months of delivery, customers may return it for a free replacement.

Our liability is limited to the replacement of defective products at our discretion, at no cost to the customer. If a product cannot be replaced, a refund equal to the original purchase price will be issued. We shall not be liable for damages beyond the actual amount paid, nor for any consequential or indirect losses, including loss of profits.

4. Returns

4.1 Return Reporting Timeframe

If you wish to return an item for any reason, this must be reported to us within 5 days of delivery. You will then have a further 5 days to return the item, along with all original packaging and documentation, for assessment and inspection.

4.2 Restocking Fee

For returns not covered by the reasons outlined below, the return must be submitted in writing within 5 days of receipt. The item must be returned within a further 5 days in its original condition and packaging, suitable for immediate resale. Such returns will be subject to a 35% restocking fee.

Note: This returns policy does not apply to software or specially/customised manufactured products.

4.3 Authorised Return Reasons

Faulty Upon Receipt

A full 12-month return-to-base warranty applies to all reconditioned, service exchange, and new parts. If you experience any issues within 12 months of delivery, please contact our Admin Support Team. Full terms and conditions are available on our warranty page.

Damaged in Transit

Any transit damage must be reported to Yalix Automation within 5 days of delivery so that a replacement unit can be arranged. If no replacement is available, a full refund will be issued via the original payment method. Customers must not return damaged items until instructed to do so by Yalix Automation, as they may be required for inspection by the courier. Photographic evidence of the damage will be required to support any claim.

Incorrect Item Received

If the items received do not match those ordered, please contact us within 5 days to arrange collection and return.